Monthly
visits for high risk kitchens
Same day
emergency response
Audit
ready IPM documentation
Written
service reports after every visit
Food premises pest risk Food Act 1984 (Vic) enforcement consequences
Pest
Common location in food business & risk
Food Act provision
Typical consequence
German cockroach
Blattella germanica
Behind refrigerators, in dishwasher bases, inside wall-mounted equipment, under sinks, in drain grouting.
High — immediate
Section 19 unsafe food; Section 22 unsuitable premises
Improvement notice (active evidence). Live cockroaches visible during inspection:
Potential closure order
Rodents (rat / mouse)
Rattus rattus / Mus musculus
Subfloor access, loading dock gaps, dry goods storage, ceiling voids above food preparation areas.
High — immediate
Section 19 unsafe food; Section 22 unsuitable premises
Evidence of rodent activity (droppings, gnaw marks):
Improvement notice or closure
House fly / blow fly
Rattus rattus / Mus musculus
Around floor drains, produce storage, waste areas, serving areas open to the exterior.
Medium — contextual
Section 22 unsuitable premises conditions
Significant fly activity noted:
Improvement notice
Stored product pests
Plodia interpunctella / Tribolium spp.
Dry goods storage, flour, rice, dried pasta, nuts, spices. Inside packaging seams.
Medium — food safety risk
Section 20 food contamination
Contaminated product must be condemned:
Product destruction order
Drain fly
Psychodidae spp
Floor drains, sink overflow holes, and any drain with accumulated organic biofilm.
Lower — hygiene indicator
Section 22 inadequate cleaning
Advisory or improvement notice
HACCP Prerequisite Program 9 Pest Control requirements
All 7 provided by Multi Pest Control
1 Written Integrated Pest Management (IPM) plan
A site specific IPM plan identifying the pest species addressed, control methods used, monitoring locations, and responsible personnel. Must be updated if the pest profile or premises change.
✓ Provided
2 Site specific service map
A floor plan or diagram showing the exact location of all bait stations, monitoring devices, insect light traps, and treatment zones within the premises.
✓ Provided
3 Written service report after every visit
A completed service report for every visit documenting the date, technician, areas inspected, pest activity found, treatments applied, products used (with APVMA numbers), and recommendations.
✓ Provided
4 Product safety data (SDS) on file
Safety Data Sheets for all pesticide products used on the premises, filed and available for audit review. All products must be APVMA registered and approved for use in food-handling areas.
✓ Provided
5 Regular scheduled visit frequency
A documented visit schedule consistent with the premises risk level monthly for high-risk kitchens, 4–6 weekly for medium risk, quarterly for lower-risk food retail. Gaps in the visit schedule are identified as non-conformances during audit.
✓ Provided
6 Documented emergency response procedure
A written procedure for responding to unexpected pest activity between scheduled visits, including technician contact details, response time commitment, and documentation requirements for emergency call-outs.
✓ Provided
7 Technician licence verification
Documentation confirming the technician holds a current Victorian pest management licence, required to confirm that treatments are legally applied by a qualified operator. Verifiable on the Consumer Affairs Victoria register.
✓ Provided
🪳 German cockroach
Blattella germanica
Behind refrigerators, inside dishwasher bases, in motor housings, under sinks, along drain grouting, in the gaps of wall-mounted equipment. The most common pest found during Melbourne food business inspections.
⚠ Highest inspection risk, even a single live cockroach during an EHO visit can trigger an improvement notice
🐀 Rats & mice
Rattus rattus / Mus musculus
Loading dock gaps, pipe penetrations in kitchen walls, ceiling voids above food prep areas, dry goods storage rooms, and subfloor spaces. Inner city Melbourne restaurants adjacent to laneways and waste areas are at highest risk.
⚠ Evidence of rodent activity (droppings, gnaw marks, footprints) triggers immediate enforcement action under the Food Act
🪰 Flies (house & drain)
Musca domestica / Psychodidae
House flies around exposed food, produce, and waste. Drain flies breeding in the biofilm inside floor drains, sink drains, and fruit processing areas. Both are food contamination risks and EHO inspection triggers.
⚠ Significant fly activity in a food prep area constitutes an unsuitable premises condition under Section 22
🦟 Stored product pests
Plodia interpunctella / Tribolium spp.
Dry goods storage, bulk flour, rice, dried pasta, nuts, spices, and tea. Often introduced in purchased product. Larvae found inside packaging seams and in food residue on shelf surfaces.
⚠ Contaminated product must be condemned and destroyed. EHOs issue product destruction orders on identification
Monthly visits
High risk
Restaurants, food courts, full kitchens
✓Monthly technician visit and inspection
✓Written service report after every visit
✓Gel bait cockroach program
✓Rodent bait station monitoring
✓Fly management, ILT and drain treatment
✓HACCP PP9 documentation
✓Same-day emergency call-out
Every 4–6 weeks
Medium risk
Cafés, bakeries, food retail with prep
✓4–6 weekly visit schedule
✓Written service report every visit
✓Gel bait cockroach program
✓Rodent monitoring
✓HACCP PP9 documentation
✓Emergency call-out priority
Quarterly visits
Lower risk
Food retail, bottle shops, specialty food
✓Quarterly visit schedule
✓Written service report every visit
✓General pest treatment
✓Stored product pest monitoring
✓Compliance documentation
✓Emergency call-out on request
Same day emergency response
All program clients receive same-day emergency call-out. If a cockroach appears before dinner service, we attend the same day and document the response for your compliance file.
APVMA approved products only
All products used in food-handling environments are APVMA-registered for use in food businesses, no products that require a kitchen shutdown or extended exclusion period.
Full HACCP PP9 documentation
We provide every document required for HACCP Prerequisite Program 9 IPM plan, site map, service reports, SDS sheets, and technician licence verification.
After hours scheduling
Treatments scheduled outside trading hours at no extra charge for contracted clients, so pest management never disrupts service or requires a kitchen closure.
Food Act compliance support
We understand what Melbourne council EHOs look for during inspections and provide the documentation, and the treatment record, needed to satisfy an improvement notice within the required timeframe.
All Melbourne suburbs
Program clients across inner, eastern, southern, northern, and western Melbourne. After-hours and same-day emergency availability across all service zones.